Order Processing & Shipping Cutoff Times
All orders are processed Monday through Friday, excluding holidays. Orders placed before 1:00 PM Pacific Time (PT) will be processed and shipped the same business day. Orders placed after 1:00 PM PT will be processed and shipped the next business day, regardless of the shipping method selected (including Overnight and Express).
Please note: Shipping timeframes (e.g., Overnight, 2-Day) refer to transit time after the order has been processed and shipped, not the time from when the order is placed.
Example: If you select Overnight Shipping and place your order at 2:30 PM PT on a Thursday, it will ship Friday and arrive the following Monday (excluding holidays).
We recommend placing orders as early as possible to ensure they are shipped the same day.
Why Shipping Speed Matters
Your timeline includes several stages:
- Order placed and shipped to you
- Sample collected and shipped to our lab
- Lab processes your results within 48 hours (2 business days max)
Delays in shipping to or from the lab extend your wait. To meet time-sensitive needs, upgraded shipping is essential.
Shipping Options & Delivery Speed
|
Shipping Option |
Description |
Cost |
|
1 Day Each Way |
Fastest round-trip shipping |
$69.00 |
|
1 Day to Lab Only |
Fast return to lab, slower delivery to you |
$49.00 |
|
2 Days to Lab Only |
Moderate return to lab, slower delivery to you |
$25.00 |
|
3–5 Days Each Way |
Slowest round-trip (free for $75+ orders) |
Free |
|
Standard |
3–4 business days each way |
$15.00 |
Example Timeline: With 1-Day Each Way Shipping
If you place your order on Monday, your estimated schedule would be:
|
Day |
Step |
|
Monday |
Order placed (before 1 PM PST) and kit ships to you (1 day) |
|
Tuesday |
Kit arrives; you collect your sample |
|
Wednesday |
Return kit ships to lab (1 day) |
|
Thursday |
Lab receives your kit |
|
Friday |
Lab completes result processing (Day 1) |
|
Monday |
Results delivered (Day 2, latest) |
Total time: 5 business days (including 48-hour lab turnaround)
If using standard or free shipping, this timeline may extend to 8–10 business days or more.
Final Notes
The lab requires up to 48 business hours to process results once they receive your sample. This means:
-
Delays in return shipping = delays in result delivery
-
Planning backwards from your deadline is essential
-
Choosing expedited shipping is often the only way to stay on track
If you have a fixed deadline, do not rely on free or standard shipping. Upgraded shipping helps avoid unnecessary stress or missed windows.
For personalized guidance, contact our support team at support@prodxhealth.com.
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