Frequently Asked Questions (FAQ)

Got questions about at-home STD, men’s, and women’s health testing? Find answers here!

1. General Questions

This section addresses common inquiries about ProDx Health's at-home health test kits. Discover how our services provide convenient, confidential, and reliable testing solutions across the United States, empowering you to take control of your health from the comfort of your home.

1.1 What is ProDx Health?

ProDx Health offers at-home test kits for STD testing, men's health, and women's health. Our kits are designed for privacy, convenience, and accuracy, with results available in as little as 24-48 hours after the lab receives your sample.

1.2 How does the testing process work?

Order your test kit online.
Collect your sample following the included instructions.
Ship it back the same day or next day using the prepaid return label.
Get your results within 24-48 hours after the lab receives your sample.

1.3 Is ProDx Health CLIA-certified?

Yes, all tests are processed in a CLIA-certified lab to ensure the highest level of accuracy and reliability.

2. Ordering and Shipping

Learn about the ordering process, shipping options, and delivery times for our home health test kits. We ensure a seamless experience, providing fast and discreet shipping throughout the USA to meet your health testing needs.

2.1 Where do you ship test kits?

We ship within the USA, including all 50 states. We do not offer international shipping at this time.

2.2 How long does shipping take?

We ship via our courier partner (1-3 business days). Return shipping to the lab is included with every test kit.

2.3 How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also check your order status in your ProDx Health account.

2.4 Can I change my shipping address after ordering?

If your order has not shipped yet, you can request an address change by contacting customer support immediately.

3. Testing Process

Understand the sample collection procedures, testing methodologies, and best practices for using our at-home health test kits. We prioritize user-friendly instructions and accurate results to ensure your testing experience is as straightforward as possible.

3.1 How do I collect my sample?

Each test kit includes step-by-step instructions for sample collection. Depending on the test, you may need to provide a blood sample (via a lancet or Comfort Collect device), a urine sample, or a swab sample.

3.2 What is the Comfort Collect device?

The Comfort Collect device is a painless blood collection tool that uses gentle vacuum pressure to draw blood easily without discomfort.

3.3 Do I need to fast before taking the test?

No, fasting is not required for STD tests. Some men’s and women’s health tests may require fasting—please refer to your test kit’s instructions.

3.4 Do I need to refrigerate my sample before shipping it back?

YES, if you can’t ship it out the same day.
If you CANNOT send your sample back on the same day, store it in the fridge (NOT freezer) and ship it the next day.
DO NOT delay shipping beyond the next day, as this may affect test accuracy.

3.5 What happens if I collect my sample late in the evening?

If it’s too late to drop it off with USPS, store the sample in the refrigerator overnight and ship it first thing the next morning.

3.6 What if I accidentally waited too long to send my sample?

If more than 48 hours have passed, we recommend buying a new test kit and redoing the test. It is the responsibility of the customer to make sure samples are sent on time and the instructions provided are being followed.

4. Results and Access

Find out how to access your test results, interpret them, and the confidentiality measures we have in place. Our commitment to secure online access ensures your health information remains private and accessible only to you.

4.1 How do I check my results?

Results are available within 24-48 hours after the lab receives your sample. You can view them in your ProDx Health account.

4.2 What should I do if I don’t see my results?

Ensure you registered your test kit with the barcode.
Check your spam/junk email folder for notifications.
If it has been over 48 hours, contact customer support.

4.3 My barcode isn’t working. What should I do?

Try the following:

Double-check that you entered the barcode correctly.
Ensure you have registered the kit.
If issues persist, contact customer support for assistance.

4.4 Will my results be shared with anyone?

No, your results are 100% private and can only be accessed by you through your secure ProDx Health account.
We DO NOT share results with doctors, employers, or any third parties unless you request it.

4.5 Do you offer a telehealth consultation if my results are positive?

Yes, but only to California residents. If you receive a positive or abnormal result, you qualify for a free telehealth consultation to discuss next steps.

5. PASS Certified Pro 13 Panel

ProDxHealth offers the only CLIA-certified, PASS-certified high-complexity lab-processed at-home STD testing kit in the USA that includes enhanced identity verification and sample authentication. The Pro13 Panel is ideal for professionals who require consistent, verified testing with rapid results and a high standard of sample integrity.

5.1 What is the Pro13 Panel?

The Pro13 Panel is a comprehensive at-home STD test kit that checks for 13 infections, including:

Chlamydia
Gonorrhea
HIV 1 & 2 (4th Gen Ab/Ag and PCR)
Syphilis
Hepatitis B & C
Mycoplasma (MGen)
Trichomoniasis

It also includes swabs for genital, rectal, and oral sites to ensure thorough screening.

5.2 How does ProDx Health verify sample authenticity?

ProDxHealth uses a robust three-step authentication system known as the Assured MoFi ID Program, which includes:

ID Verification: A government-issued ID is verified during your initial online consultation.
Live Supervised Collection: A licensed team member guides and observes the collection of your samples in real time.
Molecular Fingerprinting (MoFi): Our lab uses genetic markers to confirm all samples came from the same person.

This ensures privacy, integrity, and authenticity in every test.

5.3 Can someone submit someone else’s sample?

No. The MoFi process cross-checks DNA markers in your samples (blood, swabs) to ensure they all come from the same person. If there's any inconsistency, your test is flagged and invalidated for your protection.

6. Privacy and Data Security

Protecting your privacy is our top priority. Learn about our HIPAA-compliant systems, data encryption, and how we safeguard your information while delivering accurate at-home test results.

6.1 Is my information secure?

Yes, we use HIPAA-compliant systems to protect your health data.
All test results are stored securely on our encrypted ProDx Health portal.

6.2 Does ProDx Health sell my DNA data?

No, we DO NOT sell, share, or resell your data.
MoFi fingerprinting is used only for identity authentication and does not track clinical disease markers.

6.3 Can I delete my data from ProDxHealth?

Yes, you can request for your account and data to be permanently deleted by contacting customer support.