Order Processing & Shipping Cutoff Times
All orders are processed Monday through Friday, excluding holidays. Orders placed before 1:00 PM Pacific Time (PT) will be processed and shipped the same business day. Orders placed after 1:00 PM PT will be processed and shipped the next business day, regardless of the shipping method selected (including Overnight and Express).
Please note: Shipping timeframes (e.g., Overnight, 2-Day) refer to transit time after the order has been processed and shipped, not the time from when the order is placed.
Example: If you select Overnight Shipping and place your order at 2:30 PM PT on a Thursday, it will ship Friday and arrive the following Monday (excluding holidays).
We recommend placing orders as early as possible to ensure they are shipped the same day.
Why Shipping Speed Matters
Your timeline includes several stages:
- Order placed and shipped to you
- Sample collected and shipped to our lab
- Lab processes your results within 48 hours (2 business days max)
Delays in shipping to or from the lab extend your wait. To meet time-sensitive needs, upgraded shipping is essential.
Shipping Options & Delivery Speed
|
Shipping Option |
Description |
Cost |
|
1 Day Each Way |
Fastest round-trip shipping |
$69.00 |
|
1 Day to Lab Only |
Fast return to lab, slower delivery to you |
$49.00 |
|
2 Days to Lab Only |
Moderate return to lab, slower delivery to you |
$25.00 |
|
3–5 Days Each Way |
Slowest round-trip (free for $75+ orders) |
Free |
|
Standard |
3–4 business days each way |
$15.00 |
Example Timeline: With 1-Day Each Way Shipping
If you place your order on Monday, your estimated schedule would be:
|
Day |
Step |
|
Monday |
Order placed (before 1 PM PST) and kit ships to you (1 day) |
|
Tuesday |
Kit arrives; you collect your sample |
|
Wednesday |
Return kit ships to lab (1 day) |
|
Thursday |
Lab receives your kit |
|
Friday |
Lab completes result processing (Day 1) |
|
Monday |
Results delivered (Day 2, latest) |
Total time: 5 business days (including 48-hour lab turnaround)
If using standard or free shipping, this timeline may extend to 8–10 business days or more.
Final Notes
The lab requires up to 48 business hours to process results once they receive your sample. This means:
-
Delays in return shipping = delays in result delivery
-
Planning backwards from your deadline is essential
-
Choosing expedited shipping is often the only way to stay on track
If you have a fixed deadline, do not rely on free or standard shipping. Upgraded shipping helps avoid unnecessary stress or missed windows.
For personalized guidance, contact our support team at support@prodxhealth.com.
PRODUCT DETAILS
Please read our frequently asked questions to find out more.
What is in the box?
How to view your results?
Getting your results is easy – just follow these steps:
- Register Your Kit – Scan the QR code inside your kit to register it online. You'll need to create an account to access your results.
- Label Your Samples – Use the provided label stickers and follow the instructions carefully to ensure your samples are correctly identified.
- Mail It Back – Use the prepaid shipping label and keep your tracking number so you know when your sample reaches our lab.
- Processing Time – We guarantee 48-hour results from the time we receive your sample (excluding weekends).
- Get Notified & View Results – Once your results are ready, you’ll receive an email notification. If you’d like SMS notifications, you’ll need to subscribe to SMS alerts during registration.
Private & Confidential: Only you can access your results by logging into your secure, HIPAA-compliant account—your information stays 100% private.
P.S. Due to high demand, we’re expanding our lab processing to include weekends soon!
Shipping, returns & hours
We understand that STI testing is personal, and we're committed to making the process simple, fast, and stress-free. Here's what you can expect from us:
Reliable Support – Our team is available via chat support to assist you with any questions, from ordering to understanding your results.
Fast & Discreet Shipping – Orders are processed within 24 hours and shipped in a plain white box to ensure your privacy.
Your Privacy Matters – Your results are confidential and accessible only through your secure, HIPAA-compliant account.
Lab & Customer Support Hours: Monday to Friday, 9 AM to 6 PM PST
Important: Due to health and safety regulations, all sales are final once shipped. This policy ensures the integrity and safety of our testing kits.
How it works
Testing should be simple, quick, and stress-free. That's exactly what we deliver. Here is how:
1. Order your kit
We ship discreetly in unmarked packaging without logos or outside labels, for a privacy-first experience.
2. Collect your samples
Follow the easy instructions to collect your urine, swab or blood sample. You got this!
3. Send it back
Register your kit, seal your samples, and mail it back to our CLIA-certified lab using the prepaid shipping label.
4. Get results
Results in 48 hours once your sample reaches our lab. Access securely through your private online portal.
Choose your blood draw experience
Your comfort matters. Pick the blood collection method that works best for you.
Trusted by 100,000+ customers
Better than the clinic
Get clinic-level accuracy from the comfort of home. Our tests use the same high-quality lab processes as medical facilities - so you can trust your results just like you would from an in-person visIt.
CLIA-Certified Lab
Results reviewed by medical experts
Our Guarantee
48-hour results
post-sample receipt
Customer reviews
Check out what our customers have to say about their testing experience and how it gave them peace of mind.
FAQs
Everything you need to know about the Home Collection Test
How accurate is the at-home STD test?
Our test is highly accurate, using the same CLIA-certified labs that doctors and clinics trust. To ensure the most reliable results, follow the sample collection instructions carefully.
How long does it take to get my STD test results?
We guarantee results within 48 hours after your sample reaches our lab. You’ll receive an email notification once your results are ready.
What should I do if my test is positive?
Don’t panic — most STDs are treatable. If you test positive, seek medical advice as soon as possible. While we offer telehealth services for California residents, those outside California should consult a doctor or clinic for treatment options.
What if I have STD symptoms but my test is negative?
Some STDs take time to show up on a test. If you have symptoms but your test is negative, consider:
- Retesting in a few weeks if you’re within the incubation period.
- Testing for other STDs, as some infections (like herpes, HPV or syphilis) may not be included in this kit.
- Seeing a doctor for further evaluation.
Is my STD information kept private?
Absolutely. Your results are stored in a secure, HIPAA-compliant portal and only accessible by you. Your kit arrives in discreet packaging, and we do not share your information with anyone.
What are the symptoms of the STDs tested in this kit?
How often should I get tested for STDs?
Can I use the at-home test if I'm pregnant?
Yes! It’s safe to use during pregnancy. In fact, routine STD screening is recommended for pregnant individuals to protect both you and your baby from complications.
