Understand the sample collection procedures, testing methodologies, and best practices for using our at-home health test kits. We prioritize user-friendly instructions and accurate results to ensure your testing experience is as straightforward as possible.​
3.1 How do I collect my sample?
Each test kit includes step-by-step instructions for sample collection. Depending on the test, you may need to provide a blood sample (via a lancet or Comfort Collect device), a urine sample, or a swab sample.​
3.2 What is the Comfort Collect device?
The Comfort Collect device is a painless blood collection tool that uses gentle vacuum pressure to draw blood easily without discomfort.​
3.3 Do I need to fast before taking the test?
No, fasting is not required for STD tests. Some men’s and women’s health tests may require fasting—please refer to your test kit’s instructions.​
3.4 Do I need to refrigerate my sample before shipping it back?
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YES, if you can’t ship it out the same day.​
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If you CANNOT send your sample back on the same day, store it in the fridge (NOT freezer) and ship it the next day.​
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DO NOT delay shipping beyond the next day, as this may affect test accuracy.​
3.5 What happens if I collect my sample late in the evening?
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If it’s too late to drop it off with USPS, store the sample in the refrigerator overnight and ship it first thing the next morning.​
3.6 What if I accidentally waited too long to send my sample?
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If more than 48 hours have passed, we recommend buying a new test kit and redoing the test. It is the responsibility of the customer to make sure samples are sent on time and the instructions provided are being followed.​
