4. Results and Access

Find out how to access your test results, interpret them, and the confidentiality measures we have in place. Our commitment to secure online access ensures your health information remains private and accessible only to you.​

4.1 How do I check my results?

Results are available within 24-48 hours after the lab receives your sample. You can view them in your ProDx Health account.​

4.2 What should I do if I don’t see my results?

  • Ensure you registered your test kit with the barcode.​

  • Check your spam/junk email folder for notifications.​

  • If it has been over 48 hours, contact customer support.​

4.3 My barcode isn’t working. What should I do?

Try the following:​

  • Double-check that you entered the barcode correctly.​

  • Ensure you have registered the kit.​

  • If issues persist, contact customer support for assistance.

4.4 Will my results be shared with anyone?

  • No, your results are 100% private and can only be accessed by you through your secure ProDx Health account.

  • We DO NOT share results with doctors, employers, or any third parties unless you request it.

4.5 Do you offer a telehealth consultation if my results are positive?

  • Yes, but only to California residents. If you receive a positive or abnormal result, you qualify for a free telehealth consultation to discuss next steps.